DELIVERY POLICY

Shipping Policy

1. Shipping Destination

VATICO Singapore currently delivers within Singapore only.

Orders placed from outside Singapore may be cancelled at our discretion.

2. Shipping Fees

Orders with a subtotal of SGD 150 or above qualify for Free Standard Shipping.

For orders below SGD 150:

  • Standard Shipping: SGD 20 Flat Rate

Shipping fees are non-refundable once an order has been dispatched.

3. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

During promotional campaigns, peak seasons, public holidays, or unexpected operational disruptions, processing times may be extended.

4. Delivery Time

Estimated delivery time within Singapore is:

3–7 business days

Delivery estimates are provided for reference only and are not guaranteed.

Delays may occur due to:

  • High delivery volumes

  • Weather conditions

  • Public holidays

  • Carrier operational issues

  • Incorrect customer information

  • Circumstances beyond our reasonable control

VATICO shall not be liable for delays caused by courier services or events outside our reasonable control.

5. Order Tracking

Once your order has been dispatched, tracking information will be available through our Order Tracking page.

Customers may retrieve tracking information using:

  • Order Number

  • Registered Phone Number

Tracking information may take up to 24–48 hours to become available after dispatch.

If you experience any issues, please contact our customer support team.

6. Delivery Requirements

Customers are responsible for providing complete and accurate shipping information.

VATICO shall not be responsible for delivery failures caused by:

  • Incorrect addresses

  • Incomplete delivery information

  • Invalid contact information

  • Recipient unavailability

Any additional shipping charges incurred due to redelivery attempts may be charged to the customer.

7. Failed Deliveries

If a delivery attempt fails, the courier may:

  • Reattempt delivery

  • Arrange collection

  • Return the package to VATICO

Additional delivery fees may apply for reshipment.

Orders returned due to customer-related reasons do not automatically qualify for free reshipment or refund.

8. Lost, Damaged, or Delayed Shipments

If a shipment appears lost, damaged, or significantly delayed, customers should contact VATICO as soon as possible.

VATICO will make reasonable efforts to assist in investigating the issue with the courier.

To the fullest extent permitted by law, VATICO shall not be liable for delays resulting from courier operations, force majeure events, or circumstances beyond our reasonable control.

9. Customer Acknowledgement

Before placing an order, customers are encouraged to review:

  • Shipping Policy

  • Warranty Policy

  • Payment Policy

  • Privacy Policy

By completing a purchase, customers acknowledge that they have read and understood these policies and agree to the terms applicable to their order.

10. Contact Us

If you have any questions regarding your shipment or delivery status, please contact:

VATICO Global Official Fanpage