CONTENT
Warranty Registration
Warranty Terms & Conditions
2.1 Warranty Conditions
2.2 Warranty Exclusions
Warranty Period
Product Authenticity Verification
Warranty Service
Warranty Processing Time
Warranty Categories
Warranty Shipping Costs
Warranty Procedure
Limitation of Liability
Customer Acknowledgement
Contact Us
The following products distributed by VATICO – VATITAN International PTE. LTD. are covered under this Warranty Policy:
SmoothSkin Hair Removal Devices – 1-Year Limited Warranty from the original purchase date.
TriPollar Rejuvenation Devices – 1-Year Limited Warranty from the original purchase date.
This warranty applies only to products purchased directly from VATICO Singapore or its authorized sales channels.
A product is eligible for warranty service if:
The defect is determined to be a manufacturing or technical fault.
The product remains within the applicable warranty period.
The product information matches VATICO’s warranty records.
Proof of purchase can be provided upon request.
The product has been used in accordance with the user manual and intended operating conditions.
This warranty does not cover:
Products not purchased from VATICO or its authorized sales channels.
Grey market products, unauthorized imports, refurbished products, or counterfeit products.
Damage resulting from misuse, negligence, abuse, accidents, improper storage, or improper maintenance.
Failure to follow instructions contained in the user manual.
Damage caused by water exposure, excessive humidity, contamination, dirt, mold, corrosion, rust, or chemical oxidation.
Damage caused by fire, flood, lightning, natural disasters, insects, animals, or external factors.
Damage resulting from incorrect electrical supply, voltage fluctuations, or incompatible accessories.
Cosmetic damage including scratches, dents, cracks, discoloration, or physical damage not affecting functionality.
Products modified, opened, repaired, or serviced by unauthorized persons or service centers.
Normal wear and tear resulting from regular use.
Eligible products are covered by a limited warranty period of one (1) year from the original purchase date.
The warranty covers manufacturing defects and technical faults only.
Following inspection and evaluation of the product, VATICO reserves the right, at its sole discretion and subject to applicable consumer protection laws, to determine the most appropriate resolution for any warranty claim.
Such resolutions may include, but are not limited to:
Product repair
Replacement of defective components
Product replacement
Equivalent replacement product
Store credit
Partial refund
Full refund (where applicable)
Submission of a warranty claim does not automatically entitle the customer to a replacement, exchange, or refund.
Any replacement product supplied under warranty shall continue under the remaining original warranty period and shall not restart the warranty period.
Customers purchasing through VATICO Singapore or authorized sales channels will receive an official order confirmation.
Proof of purchase may be required when submitting a warranty claim.
Customers should first contact VATICO Customer Support for troubleshooting assistance and warranty guidance.
Customer Support may request:
Order number
Product model
Description of the issue
Photos or videos demonstrating the problem
Where necessary, customers may be instructed to return the product for inspection.
Products returned without prior authorization may be refused.
Warranty processing times depend on:
Technical inspection results
Parts availability
Product availability
Operational requirements
Customers will be informed once a warranty determination has been made.
The average warranty process may take up to thirty (30) business days from the date the product is received by the Warranty Center.
Examples of issues that may qualify for warranty inspection include:
Device does not power on.
Device shuts down unexpectedly during operation.
Device fails to emit light pulses.
Device malfunction affecting normal operation.
Missing components in a newly delivered product.
Final warranty eligibility will be determined only after inspection by VATICO’s Technical Support Team.
Customers are responsible for shipping the product to the designated Warranty Center for inspection.
Customers are strongly encouraged to use a trackable and insured shipping service when sending products for warranty evaluation.
If the issue is confirmed to be covered under warranty, VATICO will bear the cost of shipping the repaired or replacement product back to the customer within Singapore.
If the issue is not covered under warranty, the customer shall be responsible for any applicable shipping, handling, repair, replacement, or administrative costs.
VATICO shall not be responsible for products lost, delayed, misdirected, or damaged during transit to the Warranty Center.
Please review the Product Guide, User Manual, and Troubleshooting Guide.
If the issue remains unresolved, proceed to Step 2.
Contact VATICO Customer Support and provide all requested information regarding the issue.
Customer Support will review the information provided and determine whether further inspection is required.
If inspection is required, customers must return the product together with relevant accessories as instructed.
The product will be evaluated by VATICO’s Technical Support Team.
Customers will be notified of the inspection results and the proposed resolution.
To the fullest extent permitted by applicable law, VATICO shall not be liable for:
Indirect, incidental, special, or consequential damages.
Loss of use of the product.
Loss of profits, revenue, or business opportunities.
Damage resulting from misuse, unauthorized modifications, or failure to follow instructions.
Customers are responsible for securely packaging products returned for inspection.
VATICO shall not be responsible for damage caused by inadequate packaging during shipment.
Before submitting a warranty claim, customers are encouraged to review:
Warranty Policy
Shipping Policy
Payment Policy
Privacy Policy
By submitting a warranty claim, customers acknowledge that they have read and understood these policies and agree to the applicable procedures and requirements.
For warranty assistance or product support, please contact:
SmoothSkin Bare Fit Black IPL Hair Removal Device - Hair reduction!